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Just yesterday, I called them to cancel my contract as I was taking my business elsewhere. Like several others, I was shocked to hear that my contract was for five years and the penalty will be $49.99 x 8! I informed the lady that this was onerous and possibly illegal...
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1.8
I liked
  • Security system although aging
I didn't like
  • Bad business practices
  • Poor customer service and archaic customer interaction
#1092327
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Door to door salesman pressured my 86 yr old widowed mother to sign a contact, she didn't understand. Problems with system since installation, continued to pay on time thinking they would fix. Never repaired!! She moving and is trying to cancel. They told her to...
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1.1
#1089481
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They charged my mother (75) for a new system, then only added a few points in addition to the ones she had from a prior company. She wrote a check for a full year of monitoring, and they 1) changed the amount on the check, and 2) then tried to hit her account for...
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I didn't like
  • Poor customer serivce
  • Felonious sales practices
  • Failure to return calls
#1083709
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Safeguard America Security - No use this company

Safeguard America Security
#1078795
Try to cancel this pice of *** service over a year now. Funny how they tell you that you have to submit a cancellation letter by email I did that still not cancel now today stating that I have to send a letter by mail.
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Short Review on November 08, 2016

Safeguard America Security
#951718
I am not a customer nor will i ever be. After receiving five or more calls a week for a !onth, i feel ive been stalked. If i need a service similar to this, i would use anyone except them.
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Safeguard America Security Customer Care Review

Safeguard America Security
#915419
2.3
Details
Customer service is poor. Customers are promised services that Safeguard do not follow through with. I am very disappointed with the service i have received as a customer and will not recommend Safeguard to anyone.
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Safeguard America Security Security System Review

Safeguard America Security
#848327
I need to submit a letter to cancel my service time runing Out try to call safe gu ard no answer in ohio area my system has not work in over a year my wife need this she disable epilepsy blood clot in head please someone help
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i got with them in 2012 they first took more out of my bank then the man here installing it said they was gonna take then the charge there high as heck 49.99 a month for five years an start calling you to renew three or four months prior to your contract end date i...
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1.3
I didn't like
  • To high priced
#1083236
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I was talked into purchasing by a very sly salesman. I live in a mobile home park. I was under the impression that as a senior I would be more safe and I could get the service for free. Then I found out that it was not permitted to do any type of sales in the park. I...
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1.0
I didn't like
  • Felonious sales practices
#1078002
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I paid for insurance and they claim i did'nt, my sensor need batteries, i could do it myself, but its rig so you have to call them, i call them they said they will send a tech out and i would have to pay a service fee, because i don't have insurance-that i applied for,...
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1.3
#1076059
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I updated our home services (wireless, digital home phone, wifi) Jan 18,2017. Tried alarm system (Not on purpose) Thursday 1/192017. NO CALL BACK FROM SAFEGUARD!! I called back Friday 1/20/2017 - NO HELP THEY would call ME back Monday. No call back from Safeguard...
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1.0
I liked
  • When it worked
#1057446
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I have been with Safe Guard since 2011, I learned in 2014 that there has been no connectivity through land line, Due to (Error by phone company) they said, But the phone company said that line was dead for over 20 yrs and the tech simply hooked to wrong area, I was set...
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#1048311
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This company has called repeatedly - at least 4-5 times per week for the past 3 months. I have asked each time to be removed from their phone list. When I threatened to report them, one representative said he didn't care...that he would keep calling and calling a...
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#1044687
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Worst company every!! Save the headache, we were living in a rental house and had to move. They said we signed a 5 year contract and refuses to cancel even though we aren't living in the house anymore. When my husband checked the contract he supposedly signed it states...
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#1036517
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