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I spoke with a sale guy that set up my services I had the installer to come out with half the equipment stated will come back out needed to finish setting up with credit card info but will not start billing until the everything is completely up in running . well I set...
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#1131970
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We were also offered a cheaper rate when we tried to cancel, even though we are selling the house. "At least it will cost you less to cancel" the customer service rep told me, "because you'll have to pay 90% of the cost of the rest of the contract". I asked for a copy...
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1.0
I didn't like
  • Invasion of bank accout and policy change without authorization
#1126156
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Sales said we would be monitored in Orlando, FL. which was the first lie the second was the pendents we we thought were given to us could be used anywhere we found out they are only good around the house.We paid for the equipment already in the house. Was not properly...
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I didn't like
  • Poor customer service and archaic customer interaction
  • To high priced
  • Failure to return calls
#1120527
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Safeguard America Security - Sorry company

Safeguard America Security
#1110324
1.0
Details
I call and tried to cancel a contract they talked my husband into signing. They would not cancel. The service is very.
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Advertised vs Delivered
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Safeguard America Security - No use this company

Safeguard America Security
#1078795
Try to cancel this pice of *** service over a year now. Funny how they tell you that you have to submit a cancellation letter by email I did that still not cancel now today stating that I have to send a letter by mail.
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Short Review on November 08, 2016

Safeguard America Security
#951718
I am not a customer nor will i ever be. After receiving five or more calls a week for a !onth, i feel ive been stalked. If i need a service similar to this, i would use anyone except them.
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Safeguard America Security Customer Care Review

Safeguard America Security
#915419
2.3
Details
Customer service is poor. Customers are promised services that Safeguard do not follow through with. I am very disappointed with the service i have received as a customer and will not recommend Safeguard to anyone.
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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If you are thinking about this company, forget it right now. They lie and then sneak in oral agreements in the sales pitch and never tell the applicant that oral agreements are invalid in the contract. Trying to power sell a 5 year policy to a 97 year old is unethical...
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1.3
I didn't like
  • Invasion of bank accout and policy change without authorization
#1116015
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Just yesterday, I called them to cancel my contract as I was taking my business elsewhere. Like several others, I was shocked to hear that my contract was for five years and the penalty will be $49.99 x 8! I informed the lady that this was onerous and possibly illegal...
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1.8
I liked
  • Security system although aging
I didn't like
  • Bad business practices
  • Poor customer service and archaic customer interaction
#1092327
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Door to door salesman pressured my 86 yr old widowed mother to sign a contact, she didn't understand. Problems with system since installation, continued to pay on time thinking they would fix. Never repaired!! She moving and is trying to cancel. They told her to...
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1.1
#1089481
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They charged my mother (75) for a new system, then only added a few points in addition to the ones she had from a prior company. She wrote a check for a full year of monitoring, and they 1) changed the amount on the check, and 2) then tried to hit her account for...
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I didn't like
  • Felonious sales practices
  • Poor customer serivce
  • Failure to return calls
#1083709
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i got with them in 2012 they first took more out of my bank then the man here installing it said they was gonna take then the charge there high as heck 49.99 a month for five years an start calling you to renew three or four months prior to your contract end date i...
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1.3
I didn't like
  • To high priced
#1083236
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I was talked into purchasing by a very sly salesman. I live in a mobile home park. I was under the impression that as a senior I would be more safe and I could get the service for free. Then I found out that it was not permitted to do any type of sales in the park. I...
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1.0
I didn't like
  • Felonious sales practices
#1078002
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I paid for insurance and they claim i did'nt, my sensor need batteries, i could do it myself, but its rig so you have to call them, i call them they said they will send a tech out and i would have to pay a service fee, because i don't have insurance-that i applied for,...
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1.3
#1076059
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