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I have used home security companies for over 30 years and I have to say this is the worst of all. I thought I would never have to count days and hours until my contract with these i*&%@* ended. To top it off, when I wrote them to cancel my service they charged my...
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#1220124
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DO NOT SIGN A CONTACT WITH THIS COMPANY. THEY ARE NOT ETHICAL! ITS BEEN YEARS OF NOT BEING HAPPY WITH THIS COMPANY !! They scammed my elderly mom into signing more years when they came to replace a needed part and battery. Horrible !! She couldn’t afford the additional...
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Anonymous
Anonymous

And the saga continues...they charge us again. I’ve called and left messages for manager three days in a row. No response.DO NOT USE THIS COMPANY ! THEY DONT CARE

1.4
#1211120
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Safeguard America Security - Bad experience

Be away from this company. They make you to sigh the contract without explanation about anything. I moved to different state and called for moving equipment, they stay I have to pay $199 for it .. I asked to show it in my contact .. nothing like this . I asked to talk to supervisor, they sent me to voicemail several times, nobody calls back . Be careful
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1211000
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I signed up for one year service with them, renewable yearly Two years later I wanted to cancel the service as I did not need it anymore due to move and rented out my house, I was told I was locked into 5 years and for me to get out of it I had to pay more then $1,900...
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1.0
I didn't like
  • Customer service whether on direct line or resolution dept
  • Poor customer service and archaic customer interaction
#1204029
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I signed up with Safeguard America Security because the salesman appeared to be a serious, responsible person, so I thought the company should be the same or better. They technician came, did the installation and everything was working fine UNTIL I needed to call for a...
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1.3
#1193980
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Security system installation never completed said they would come back to install a better antenna to connect with my wi fi and install the cameras it’s been a year and never seen a tech since then. Meanwhile they have been billing me for cameras security and they...
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1.0
#1188851
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I told them i would not sign a 5 year contract and he said okay and crossed out the 60 m0nths, someway after everything was finished he had written in the 6 months free and i was obligated for 66 months. i dont know how he did it. i was gonna stay for the 12 months but...
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I didn't like
  • Felonious sales practices
#1185726
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It appears that your company is trying to employ fraudulent practices, appropriately know as bait and switch. I have no intention of signing any contract to further an obligation to your company, via electronic signature or otherwise, especially not one for an...
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Anonymous
William

You must , absolutely, announce in WRITING and sent via Certified Mail return receipt requested any terminations of such contracts with ample notice.You then establish a legal...

1.3
#1180233
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I spoke with a sale guy that set up my services I had the installer to come out with half the equipment stated will come back out needed to finish setting up with credit card info but will not start billing until the everything is completely up in running . well I set...
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#1131970
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We were also offered a cheaper rate when we tried to cancel, even though we are selling the house. "At least it will cost you less to cancel" the customer service rep told me, "because you'll have to pay 90% of the cost of the rest of the contract". I asked for a copy...
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Anonymous
Gaynell jeffries

This company has just ripped us off as well. We had a 36 month contract which was suppose to be 6 months free. The sales person then added the 6 months on and made it 42 month...

Anonymous
Doc1

A guy just came to my house under the guise of being from ADT. Knew my last name & that my active alarm system had lapsed. Said there was a new and cheaper price. I told him t...

1.0
I didn't like
  • Invasion of bank accout and policy change without authorization
#1126156
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