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About a week ago I signed up for a Safeguard America security system. I was not aware of the 5 year obligation during which I can not cancel since I am partially sighted. The alarm system went off 2x due to a defect in the system, not anything I did nor for an...
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Anonymous
Jim

I had the same experience and they forged the documents that said we ordered the system. Filed a report with the Attorney Generals Office of Arizona.

#1347456
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Safeguard America Security - Not happy

Called on monday and was told i couldnt have anyone come out until friday. Ok. Friday comes and my appointment is between 1 and 5. No show. Not happy at all with my service. My husband lost a half a day of work to be home at 1:00. Not even a curtesy call to let us know he would be running late. Nothing! I had to call them. Never came.
#1338167
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Again these guys were in our senior mobile home park. They try to push into our seniors homes when they been told no numerous times. They tell the residents that management said is was okay for them to be there, but when the residents contact me I tell them no and even...
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#1333080
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Safeguard America Security - Refund

Waiting for a call back from the supervisor
4.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1328259
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My elderly mother had a severe stroke and was moved out of the house (to another state) in April 2018 to receive 24-7 care. As a result of the stroke, she can no longer work and has no regular income to cover the monthly bill. We have since disconnected all the...
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1.3
#1306871
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I changed my internet service and my outdoor cameras went offline. I have been calling for over 3 weeks and they couldn't send a technician to my house. They sent a guy who came and wasted one hour of my time, then told me he doesn't work on cameras. I had ADT for 17...
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1.0
#1303711
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The sales representatives took advantage of a recent stroke victim claiming that they had a "special program for seniors". When the customer attempted to explain that she already had a service in place for which she paid nothing, the sale representative applied...
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Anonymous
Anonymous

You didn't mention how much time has elapsed since the contract was signed ... Contracts are often unenforceable if signed by someone with certain impediments or elder abuse l...

#1297415
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Our contract was to be for 3 years but the contract is sketchy and 60 months was typed in on my copy which is weird because it's a carbon copy of the original, I would have never signed up for 5 years everything else was written in, and then they used the other...
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#1293319
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Attention: To Manager or Supervisor, June 22, 2018 I have been dealing with this one issue beginning Oct. 24, 2017, and I'm very tired now. I feel I have been very patient when it wasn't my mistake! The problem beginning when I move from Jacksonville, FL to Montgomery,...
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#1286250
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Contact Safeguard America Security

Mailing Address:
Safeguard America Security
55 Sebethe Dr
Cromwell, Connecticut 06416
United States
Phone:
(888) 224-2443
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Similar to Safeguard America Security

We set the alarm and forgot to disarm when we returned. The alarm system rang 10 times and finally a voice came on saying, "I'm sorry your party does not answer". Finally, after another 10 minutes, our home phone rang and it was "Safeguard America" stating that she...
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Anonymous
Angry customer 123

Customer service is out the window, no good response time to fix problems, but can come and install quick to get you paying now no numbers are good call back numbers ADT is lo...

1.3
I liked
  • Fact that it would ring to a central location
  • Equipment
I didn't like
  • Poor customer service and archaic customer interaction
  • Now ownership of problems just swapping you to another person
#1272960
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