I changed my internet service and my outdoor cameras went offline. I have been calling for over 3 weeks and they couldn't send a technician to my house. They sent a guy who came and wasted one hour of my time, then told me he doesn't work on cameras. I had ADT for 17...Read more
The sales representatives took advantage of a recent stroke victim claiming that they had a "special program for seniors". When the customer attempted to explain that she already had a service in place for which she paid nothing, the sale representative applied...Read more
Our contract was to be for 3 years but the contract is sketchy and 60 months was typed in on my copy which is weird because it's a carbon copy of the original, I would have never signed up for 5 years everything else was written in, and then they used the other...Read more
Attention: To Manager or Supervisor, June 22, 2018 I have been dealing with this one issue beginning Oct. 24, 2017, and I'm very tired now. I feel I have been very patient when it wasn't my mistake! The problem beginning when I move from Jacksonville, FL to Montgomery,...Read more
We set the alarm and forgot to disarm when we returned. The alarm system rang 10 times and finally a voice came on saying, "I'm sorry your party does not answer". Finally, after another 10 minutes, our home phone rang and it was "Safeguard America" stating that she...Read more
- Fact that it would ring to a central location
I didn't like
- Poor customer service and archaic customer interaction
- Now ownership of problems just swapping you to another person
I have move to Colorado from Texas. I called to have it installed I have paid the $99 and all I wanted to know how much it was going to cost me they sent me a paper with the cost blank I don't like that I have called about 15 * no one can help me if you just let me...Read more
On 24 April, my wife entered into an agreement with Safeguard America under the Countywide Smart Home's Senior Protection Plan. The system was installed on 25 Apr. Also on the 25th, I sent an email requesting additional information and received no response. I then...Read more
Safeguard America Security - Horrible. Won’t let us cancel service
We have tryed and tryed since feb to cancel. I’m retired and on a budget and can’t afford it anymore and they still charge us.
I am extremely frustrated with this company and I feel like they should be turned it. WHATEVER YOU DO... DO NOT USE THEM! These people went to my elderly grandmas house and convinced her to sign up for their service. I called to cancel service as my grandma can barley...Read more
These people are going around to elderly homeowners and lying to them to get them to sign up with their service. My 88-year-old mother was one of these unfortunate people to get scammed. “At approximately 5pm on March 14, 2018 Gabriel Delgadillo knocked on the sliding...Read more
Do you have something to say about Safeguard America Security? What happened? What can we help you with?