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Safeguard America Security - Horrible. Won’t let us cancel service

We have tryed and tryed since feb to cancel. I’m retired and on a budget and can’t afford it anymore and they still charge us.
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1235885
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I am extremely frustrated with this company and I feel like they should be turned it. WHATEVER YOU DO... DO NOT USE THEM! These people went to my elderly grandmas house and convinced her to sign up for their service. I called to cancel service as my grandma can barley...
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1.0
#1226146
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These people are going around to elderly homeowners and lying to them to get them to sign up with their service. My 88-year-old mother was one of these unfortunate people to get scammed. “At approximately 5pm on March 14, 2018 Gabriel Delgadillo knocked on the sliding...
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1.0
#1223519
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I have used home security companies for over 30 years and I have to say this is the worst of all. I thought I would never have to count days and hours until my contract with these i*&%@* ended. To top it off, when I wrote them to cancel my service they charged my...
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#1220124
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DO NOT SIGN A CONTACT WITH THIS COMPANY. THEY ARE NOT ETHICAL! ITS BEEN YEARS OF NOT BEING HAPPY WITH THIS COMPANY !! They scammed my elderly mom into signing more years when they came to replace a needed part and battery. Horrible !! She couldn’t afford the additional...
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Anonymous
Anonymous

And the saga continues...they charge us again. I’ve called and left messages for manager three days in a row. No response.DO NOT USE THIS COMPANY ! THEY DONT CARE

1.4
#1211120
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Safeguard America Security - Bad experience

Be away from this company. They make you to sigh the contract without explanation about anything. I moved to different state and called for moving equipment, they stay I have to pay $199 for it .. I asked to show it in my contact .. nothing like this . I asked to talk to supervisor, they sent me to voicemail several times, nobody calls back . Be careful
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
#1211000
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Safeguard America Security - Big scam

Be away from this company. They make you to sigh the contract without any explanation. I moved to different state and called for moving service, they told I have to pay $199 for it . I can’t find anything about it in my contract... asked for supervisor.. they sent me to voicemail several times , nobody called back . Be careful
#1210997
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I signed up for one year service with them, renewable yearly Two years later I wanted to cancel the service as I did not need it anymore due to move and rented out my house, I was told I was locked into 5 years and for me to get out of it I had to pay more then $1,900...
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1.0
I didn't like
  • Poor customer service and archaic customer interaction
  • Customer service whether on direct line or resolution dept
#1204029
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I signed up with Safeguard America Security because the salesman appeared to be a serious, responsible person, so I thought the company should be the same or better. They technician came, did the installation and everything was working fine UNTIL I needed to call for a...
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1.3
#1193980
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Security system installation never completed said they would come back to install a better antenna to connect with my wi fi and install the cameras it’s been a year and never seen a tech since then. Meanwhile they have been billing me for cameras security and they...
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1.0
#1188851
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