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On August 3, 2016, a representative from Safe Home Security (Todd Gillies) knocked on my door. He stated that Monitronics, my home security provider at that time, was not servicing customers in my area and that Safe Home Security was taking over Monitronics accounts. I...
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1.0
I didn't like
  • Deceptive sales techniques
  • Customer service
  • Abuse of seniors poor customer service
#921220
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If a representative from this company calls my wife's phone again I will contact the public service commissioner with a complaint. They are demanding and disrespectful. I am sick of the ringing her phone.
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#909416
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The technician did not finished installing all the equipment. It has been over one month already. Customer service always tells me that a technician will call me in less than 48 hours but they never do. The worrying part is that my phone is connected to 3 cameras that...
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1.0
#901796
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I have been trying to contact someone from Safeguard America for almost a month. I have some problems with my system and have left five or six messages but no one has returned my call! I was told to contact David Regali, but he never answers his phone! I received...
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Anonymous
Anonymous

You get what you pay for!

2.1
I didn't like
  • Customer service whether on direct line or resolution dept
  • Customer service
#892552
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My systems sucks... The sensors goes off all time of the night, which have you thinking somebody is coming through your door... Numerous of technician have came out trying to fix this problem but they couldn't figure it out them selves ... I emailed them trying to see...
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1.0
#887049
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This company sucks and are cheats. We were told our contract was transferable. We sold our house and the new owners took of the contract. But We ARE STILL ALSO PAYING FOR IT. So the new owners and us are paying for the same contract.
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Anonymous
Bonnie Cipriani

This has to the worst security I've ever had to deal with. Senser s fall off. *** things goes off for no reason. Bought the lifeline for my 85 years old Mother who lives with...

1.3
Navasota, Texas
#871241
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This company believes in elder abuse, my mother a senior had this system as my father was ill and thought this would be an added layer of security, we have been trying to cancel this service for SEVERAL months, they put the contract in my fathers name, when my mother...
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1.0
I didn't like
  • Customer service whether on direct line or resolution dept
  • Abuse of seniors poor customer service
#869882
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My mom had a house in Lakeland , Fl and had a safeguard America alarm system. She sold her house in March 2016 and called to tell them to discontinue her service as her contact was up and her house was under contract. They continued to send bills my sister emailed them...
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1.0
#868329
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Stay away. Rep preyed on 95 year old woman saying he was upgrading her life alert because Safeguard was taking over for Bay Alarm Medical. Cost was twice per month what she was paying now and they wanted to install that same day so once it was in you couldn't cancel....
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I didn't like
  • Ronnie lied to me
#863667
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I have written this company explaining that I can no longer afford their services as I have lost my job & my husband. The system is not even connected & no one from the company has even bothered to call to find out why. I feel this company is just there for...
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Anonymous
Anonymous

I am have some serious issue with this company all for them been very improfessional. To the point iam preparing. A Civil lawsuit. Againt them i would like to some witness at ...

1.0
I didn't like
  • Customer service whether on direct line or resolution dept
  • Harassment
  • President of company dave roman
#861140
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