Product: Safeguard America Security Customer Care Clear all filters (0 of 18 reviews match)
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On 24 April, my wife entered into an agreement with Safeguard America under the Countywide Smart Home's Senior Protection Plan. The system was installed on 25 Apr. Also on the 25th, I sent an email requesting additional information and received no response. I then...
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Safeguard America Security Customer Care
#1248202
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Safeguard America Security - Horrible. Won’t let us cancel service

We have tryed and tryed since feb to cancel. I’m retired and on a budget and can’t afford it anymore and they still charge us.
1.0
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Safeguard America Security Customer Care
#1235885
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I am extremely frustrated with this company and I feel like they should be turned it. WHATEVER YOU DO... DO NOT USE THEM! These people went to my elderly grandmas house and convinced her to sign up for their service. I called to cancel service as my grandma can barley...
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1.0
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Safeguard America Security Customer Care
#1226146
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I have used home security companies for over 30 years and I have to say this is the worst of all. I thought I would never have to count days and hours until my contract with these i*&%@* ended. To top it off, when I wrote them to cancel my service they charged my...
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Safeguard America Security Customer Care
#1220124
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I signed up with Safeguard America Security because the salesman appeared to be a serious, responsible person, so I thought the company should be the same or better. They technician came, did the installation and everything was working fine UNTIL I needed to call for a...
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1.3
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Safeguard America Security Customer Care
#1193980
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I spoke with a sale guy that set up my services I had the installer to come out with half the equipment stated will come back out needed to finish setting up with credit card info but will not start billing until the everything is completely up in running . well I set...
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Safeguard America Security Customer Care
#1131970
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Safeguard America Security - No use this company

Try to cancel this pice of *** service over a year now. Funny how they tell you that you have to submit a cancellation letter by email I did that still not cancel now today stating that I have to send a letter by mail.
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Safeguard America Security Customer Care
#1078795
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I paid for insurance and they claim i did'nt, my sensor need batteries, i could do it myself, but its rig so you have to call them, i call them they said they will send a tech out and i would have to pay a service fee, because i don't have insurance-that i applied for,...
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1.3
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Safeguard America Security Customer Care
#1076059
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Had service since 2012.Tried to cancel and they said that I had renewed until 2018 - not true. Called again and they agreed to cancel in October. They denied that it was canceled in December, and they said an email or letter is required to cancel - email sent in...
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1.7
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Safeguard America Security Customer Care
#1009638
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On August 3, 2016, a representative from Safe Home Security (Todd Gillies) knocked on my door. He stated that Monitronics, my home security provider at that time, was not servicing customers in my area and that Safe Home Security was taking over Monitronics accounts. I...
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1.0
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Safeguard America Security Customer Care
I didn't like
  • Customer service
  • Abuse of seniors poor customer service
  • Deceptive sales techniques
#921220
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