Product: Safeguard America Security Customer Care Clear all filters (14 of 14 reviews match)
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I signed up with Safeguard America Security because the salesman appeared to be a serious, responsible person, so I thought the company should be the same or better. They technician came, did the installation and everything was working fine UNTIL I needed to call for a...
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1.3
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Safeguard America Security Customer Care
#1193980
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I spoke with a sale guy that set up my services I had the installer to come out with half the equipment stated will come back out needed to finish setting up with credit card info but will not start billing until the everything is completely up in running . well I set...
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Safeguard America Security Customer Care
#1131970
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Safeguard America Security - No use this company

Try to cancel this pice of *** service over a year now. Funny how they tell you that you have to submit a cancellation letter by email I did that still not cancel now today stating that I have to send a letter by mail.
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Safeguard America Security Customer Care
#1078795
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I paid for insurance and they claim i did'nt, my sensor need batteries, i could do it myself, but its rig so you have to call them, i call them they said they will send a tech out and i would have to pay a service fee, because i don't have insurance-that i applied for,...
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1.3
Product
Safeguard America Security Customer Care
#1076059
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Had service since 2012.Tried to cancel and they said that I had renewed until 2018 - not true. Called again and they agreed to cancel in October. They denied that it was canceled in December, and they said an email or letter is required to cancel - email sent in...
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1.7
Product
Safeguard America Security Customer Care
#1009638
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On August 3, 2016, a representative from Safe Home Security (Todd Gillies) knocked on my door. He stated that Monitronics, my home security provider at that time, was not servicing customers in my area and that Safe Home Security was taking over Monitronics accounts. I...
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1.0
Product
Safeguard America Security Customer Care
I didn't like
  • Abuse of seniors poor customer service
  • Customer service
  • Deceptive sales techniques
#921220
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Safeguard America Security Customer Care Review

Customer service is poor. Customers are promised services that Safeguard do not follow through with. I am very disappointed with the service i have received as a customer and will not recommend Safeguard to anyone.
2.3
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Safeguard America Security Customer Care
#915419
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Safeguard America Security - Customer Care Review from Lawrenceville, Georgia

If a representative from this company calls my wife's phone again I will contact the public service commissioner with a complaint. They are demanding and disrespectful. I am sick of the ringing her phone.
Product
Safeguard America Security Customer Care
#909416
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This company believes in elder abuse, my mother a senior had this system as my father was ill and thought this would be an added layer of security, we have been trying to cancel this service for SEVERAL months, they put the contract in my fathers name, when my mother...
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1.0
Product
Safeguard America Security Customer Care
I didn't like
  • Customer service whether on direct line or resolution dept
  • Abuse of seniors poor customer service
#869882
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I have written this company explaining that I can no longer afford their services as I have lost my job & my husband.The system is not even connected & no one from the company has even bothered to call to find out why. I feel this company is just there for themselves...
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Anonymous
Anonymous

I am have some serious issue with this company all for them been very improfessional. To the point iam preparing. A Civil lawsuit. Againt them i would like to some witness at ...

1.0
Product
Safeguard America Security Customer Care
I didn't like
  • No phone call returns or letters answered
  • President of company dave roman
  • Customer service whether on direct line or resolution dept
#861140
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